4 jobs, and the number behind each one.

Why this role is open

Dammam has 7 fitters and the least room of any region: a new fleet of more than 345 vehicles cannot be fitted there in two weeks without borrowing people from Riyadh. One more fitter takes that to 441.

The hard part

It is night work, outdoors, in the Eastern Province in August. We provide the transport, the tools and a cooled van, and it is still hot.

The work

• About 8 installs a night, concealed and photographed, in customers' yards across Dammam, Khobar and Jubail.
• Call-outs to units already fitted: a swapped probe, a unit a mechanic unplugged, a trailer tag that fell off.
• Commissioning every input before you leave, because nobody will come back to check it.

The practical

A real install on a truck in our Dammam yard, with a fitter watching. Wiring neatness counts as much as whether it works.

Why this role is open

All 26 people in network operations sit in Riyadh. The about page calls that a single point of failure, and this is the first of four hires that turn it into two sites.

The hard part

Most nights nothing happens, and the job is to still be paying attention when something does.

The work

• Watching for the units that stopped talking, and deciding in minutes whether it is a dead zone, a workshop or a theft.
• Calling a driver, a yard or a customer's security lead at three in the morning, in Arabic and in English.
• Writing up what happened so the status page and the customer hear the same story.

The practical

An hour with a replayed night from our own logs — anonymised — and a conversation about what you would have done and when.

Why this role is open

There is one support engineer for every 1,300 vehicles. Growth last year added 6,400, so holding that ratio takes about 5 hires a year, and this is one of them.

The hard part

Customers arrive angry about a vehicle that is often fine. Being right is not the job; being useful is.

The work

• Answering tickets with an engineer's answer, inside the four business hours the support page promises.
• Reading raw unit data — voltages, fixes, bus frames — to tell a fault from a misunderstanding.
• Turning the third ticket about the same thing into a fix, a guide or a changed default.

The practical

Three real tickets, with the data attached. We care about what you would ask before what you would answer.

Why this role is open

The asset tag has 6°C between its design peak and the rating of its parts — the thinnest margin in the lineup, published on the hardware page. The next tag has to widen it without a bigger cell.

The hard part

Every improvement is measured in single degrees and months of test data, and the summer only comes once a year.

The work

• Enclosure, mounting and cell choices for units that live on a dark trailer roof for years.
• Instrumenting real vehicles in July and August, because the chamber is not the Kingdom.
• Deciding what we write on the hardware page, including the parts that make the product look worse.

The practical

A paid half-day design review of one of our current units, with its thermal data. Capped at four hours; we pay for it.