Platform status

Started

2 Aug 2026, 08:40

Duration

47 min

Affected

Tracking ingest

Reference

INC-2026-014

Units on one mobile carrier buffered normally but backfilled slowly, so live positions in the Eastern Province ran up to twelve minutes behind. No data was lost — every buffered position arrived and trip replays for the window are complete.

1. Investigating 08:40

   Elevated ingest latency on one carrier's range. Investigating.

2. Identified 08:58

   A routing change at the carrier was fragmenting our backfill batches. Rerouting through the secondary path.

3. Monitoring 09:14

   Latency back to normal and the backlog is draining. Monitoring the drain rate.

4. Resolved 09:27

   Backlog cleared. All buffered positions are in and replays for the window are complete.

Started

15 Jul 2026, 14:05

Duration

3h 20m

Affected

Video pipeline

Reference

INC-2026-011

Clips requested from the incident centre queued behind an unusually large overnight upload batch. Footage was never at risk; retrieval took minutes rather than seconds.

1. Investigating 14:05

   Clip retrieval is slower than normal. Looking into the queue depth.

2. Identified 14:41

   An overnight batch from a large fleet saturated the transcoding workers. Adding capacity.

3. Monitoring 16:20

   Queue is draining steadily. New requests are being served at normal speed.

4. Resolved 17:25

   Backlog cleared. We have raised the standing worker floor so an overnight batch cannot crowd out live requests again.

Started

3 Jun 2026, 10:15

Duration

2h 12m

Affected

Wasl integration

Reference

INC-2026-009

New vehicle registrations to Wasl failed for just over two hours after an upstream schema change. Existing registrations and reporting were unaffected; queued submissions were replayed automatically.

1. Investigating 10:15

   Wasl registration submissions are returning errors. Investigating.

2. Identified 10:44

   An upstream field became mandatory without notice. Patching our payload and queueing submissions meanwhile.

3. Monitoring 12:02

   Patch deployed, queued submissions replaying.

4. Resolved 12:27

   All queued registrations submitted and confirmed. No customer action needed.

Started

28 May 2026, 09:30

Duration

1h 05m

Affected

Dashboard

Reference

INC-2026-007

First load of the fleet map took up to twenty seconds for accounts with more than a thousand vehicles. Tracking, alerting and the API were unaffected throughout.

1. Investigating 09:30

   Reports of slow dashboard loads on large accounts.

2. Identified 09:52

   A query behind the vehicle list stopped using its index after a migration. Rolling back.

3. Resolved 10:35

   Rolled back and load times are normal. The migration will go out again with the index in place.